John Harlow

I'm an entrepreneur and technologist with global and domestic successes across government, large-enterprise, non-profits, and healthcare.

 
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Founded & Grew 7 Consulting Practices & 1 Company in B2B & B2G

Founded and grew three consulting practices heavily focused on CRM and Salesforce for both private and public sectors. Utilized colocated and dispersed domestic teams and wholly owned developer centers across four continents. Oversaw partner operations, service delivery, account management and solution architecture. 

Notable customers served: U.S. Department of Commerce, U.S. Department of Agriculture, International Trade Administration, USAID, United Way Worldwide, Charter Spectrum, and Banner Engineering.


Pioneered Partner BSS for a Fortune 100 Telecom Company

Utility companies, especially cable companies had been facing minimal growth gains YOY, however, Time Warner Cable had transformed their business division into a leading provider in phone and internet. With markets such as New York City, Los Angeles, and Dallas, their new core customer demanded a new way of business. As one of the first Salesforce Communities, we were able to build one partner community and service all four channels, including over 6,000 partner users.

Notable customer served: Time Warner Cable Business Class


Co-Founder & Principal Architect of Cloud Start-Up

Directed custom content management cloud start-up firm. Functional offerings included relational database and CMS UI design and development. Key responsibilities included negotiating SOWs, resource planning, and architecture design.

Notable customers served: Nike, The University of Alabama, National Select 7-on-7

Resume

Experience

Founder & CEO
Ivory Skies
2020 - Present

VP, Global CRM Practice
ONIS Solutions
2019 to 2020

Director, Federal Salesforce Practice / Sr. Systems Architect
The MIL Corporation
2015 to 2019

Salesforce Platform Consultant
Contractor / Time Warner Cable
2013 to 2015

Account Executive - Salesforce AppExchange Product
MicroStrategy / Genesys
Jun 2012 to Aug 2013

Cloud Solutions Consultant
Paychex, Inc. (served over 400 customers)
2008 to 2012

Analyst, Commercial Real Estate
Grubb & Ellis
2006 to 2008

Co-Founder, Principal Architect
ISCD
2003 to 2006

 

Education

Master of Engineering Management
Johns Hopkins University
2022 (expected)

Bachelor of Science in Business Administration, Finance
The University of Alabama

 

Volunteer Experience

Enterprise Architect
United Way Worldwide   
2018-2018

Board Member, Treasurer
Colonial Village
2011 - 2017

Ambassador
Arlington Chamber of Commerce     
2008 to 2012

Environmental and Building Performance Committee
Habitat for Humanity
2006 - 2008

Executive Producer
Hurricane Relief Concert for American Red Cross    
2005

 

Strengthes

Salesforce

Enterprise Architecture

Global Operations

Organizational Alignment

Design Thinking

CRM

Cloud

Customer Experience

Contact Center

Customer Portals

 
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Contact

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